I am Bill Watson, a retired NASA technical manager and a new volunteer at the welcome counter of the Goddard Space Flight Center (GSFC) - Visitor's Center. My education was in physics (BS, MS) and my career was in space satellite communications.
The range of STEM and space enthusiasts coming through the doors continues to impress me, from coloring book stage to prospective astrophysicists. The GSFC is located in Prince George's County, Maryland; a predominantly Black and Hispanic population with 17% White.
The Visitor Center has an extensive outreach program both on the Web and In Real Life with workshops, lectures, demonstrations, teacher resource room as well as science mission themed display hall and video theater. Based on my 27 years at GSFC and 8 years at HQ it does seem that engineering might be underrepresented - I'll have to work on that. The James Webb Space Telescope has been a hot topic.
My most rewarding experience so far has been the one-on-one interaction over the counter, eliciting the visitor's interests and questions and doing what I can to provide insights and sources of information. I am learning that eye contact and listening first are important. Keeping exchanges concise and age or culture appropriate also matter. At the end of my two hour shifts and 20 to 40 visitors later I am energized and exhausted.